Teams Delegates Permission Settings

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Are you aware of this important feature?

You can now configure different permissions for your delegates in Microsoft Teams.
You can set Make and Receive Calls on a per user basis.

For an example:
Your personal assistant can make and receive calls on behalf, but like a workmate might only be able to receive calls only. 

Another option would be, if you don't want to us a call queue, you could configure a user with delegates making calls on behalf of an e.g. Call Agent but will not be able to be called back.

Navigate to the User Settings / General section and click "Manage Delegates". 


Comments

  1. Amjad ChohanMay 6, 2020 at 3:15 PM

    Hi, I can not see Manage Delegates Button in User Setting/General . Should i enable this feature somewhere in Admin section ?

    ReplyDelete
    Replies
    1. Thomas PoettMay 7, 2020 at 7:37 AM

      Hi Amjad, if you do not see this button, there are two possibilities. Either you haven't scrolled down far enough ;) - Else, you might not have Exchange Online in the background. Could check this and let me know. You can also use the contact form, if you wish to email me.

      Delete

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